SATISFACTION OF PATIENTS VISITING SELECTED DENTAL TEACHING HOSPITALS IN ISLAMABAD: A CROSS-SECTIONAL STUDY
DOI:
https://doi.org/10.33279/jkcd.v15i01.64Keywords:
Patient Satisfaction, Dental Care, Teaching Hospitals, Hospital Administration, Dentist-Patient RelationsAbstract
Objectives: To determine patient satisfaction with their visits to dental teaching hospitals in Islamabad, where multiple hospitals offer affordable and standard treatment.
Materials and Methods: This cross-sectional study involved 200 consenting patients who completed a customized satisfaction questionnaire using a fi ve-point Likert scale. Data were analyzed using IBM SPSS ver.23, with descriptive statistics, including mean, standard deviation, and frequency distribution, to determine satisfaction scores.
Results: The mean satisfaction scores for administration and advocacy, facilities, and dental professionalism were 4.197 (SD = 0.549), 3.721 (SD = 0.606), and 4.382 (SD = 0.578), respectively. Corresponding satisfaction percentages were 84%, 74%, and 88%. The overall satisfaction score for the visit to a dental hospital in Islamabad was 4.10 (SD = 0.72), with a satisfaction percentage of 82%. The highest-rated factors were receptionist courtesy (Mean = 4.45, SD = 0.663, 89% satisfaction) and dentist-patient communication (Mean= 4.45, SD = 0.807, 89% satisfaction). The lowest-rated aspects included hospital aff ordability (Mean = 3.64, SD = 1.333, 73% satisfaction) and availability of a pharmacy (Mean = 3.00, SD = 1.468, 60% satisfaction).
Conclusion: Most patients were satisfied with dentist-patient communication, administrative services, and the overall hospital environment. However, concerns were noted regarding treatment costs, long wait times, and the lack of an on-site pharmacy. Enhancing affordability and accessibility could further improve patient satisfaction.
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